Return and Exchange Policy

At Sportive Go, we strive to ensure your satisfaction with every purchase. If for any reason you’re not completely satisfied, we’re here to help with clear and convenient exchange and return policies.

Return Policy

How to Request a Return: To initiate a return, please visit the “Contact Us Page” section on our website. Your request will be reviewed and approved if it meets our conditions.

Conditions for Returns:

• Return requests must be made within 10 days of receiving your order.
• Items must be in their unused condition with original packaging and all labels intact.
• Worn, damaged, washed, or altered items will not be accepted.

Processing Time:

• The return process takes up to 10 working days from the day you submit your package.
• Refunds are issued via bank transfer or telecommunication cash services (Vodafone Cash, Etisalat Cash, or Orange). Cash refunds are not allowed.

Special Conditions for Returns:

• Socks: Cannot be exchanged or returned.
• Accessories: Must be returned with the original bag or cardboard packaging intact.

Return Fees:

• Fees vary by location.
• If you received the wrong item or size, no return fees will apply.

Important Notes:

• Items returned without submitting a return request or receiving approval will not be accepted.
• Delivery fees are non-refundable unless stated otherwise.
• Items deemed ineligible for a return or refund will be shipped back to your address.
• Physically damaged items must be reported within 2 days of delivery (including holidays) to be eligible for action. Reports made after this period will not be valid.

Exchange Policy

How to Request an Exchange: Visit the “Contact Us Page” section to initiate an exchange. Your request will be reviewed and approved if it meets our conditions.

Conditions for Exchanges:

• Exchange requests must be made within 14 days of receiving your order.
• Items must be in their unused condition with original packaging and all labels intact.
• Worn, damaged, washed, or altered items will not be accepted.

Price Difference:

• If the new item(s) is higher in price, you’ll need to pay the remaining amount via cash or online payment.

We’re committed to ensuring a seamless experience and appreciate your understanding of these policies. For any further assistance, feel free to contact us.